BOOKING POLICY

 

As the pandemic continues to affect public life and the travel restrictions remain in most countries, our Booking Policy for 2021 is updated as follows:

In case of travel restrictions or official advisory prohibiting traveling to the base of the yacht, the charter can be rescheduled for the same or next season upon the client’s preference and yacht’s availability. Rescheduling takes place on the same yacht / base.

The advance payment for new charter bookings is set at 30% of the charter value; the amount is payable upon booking confirmation.

The full payment (70% of charter value) is due 1 month before the charter.

Different rates may apply for specific yachts here referred to as “exemption cases”; you will be notified accordingly upon your request.

In case the charter is rescheduled in a more expensive period, the price difference will be charged.

Short Bookings are bookings made for periods less than a full week. Last-minute Bookings are bookings that are made to start in less than a week time from the day of the booking. These bookings require 100% prepayment for the total amount of the booking and cannot be refunded.

 

Cancellation Policy

Up to 30 days after booking:

Free cancellation with all Deposit Payments refunded (only applies to bookings made before March 31st, 2021)

More than 90 days before departure:

Deposit Payment/s transferred to Future Travel Credit to be redeemed on a future trip booking within 12 months of cancellation. Any Balance Payments beyond the Deposit amount will be refunded. Please note that Future Travel Credits are non-refundable and cannot be exchanged for cash.

60-90 days before departure:

Deposit and Balance Payments transferred to Future Travel Credit to be redeemed on a future trip booking within 12 months of cancellation. Please note that Future Travel Credits are non-refundable and cannot be exchanged for cash.

59 or fewer days before departure

Deposit Payment/s transferred to Future Travel Credit to be redeemed on a future trip booking within 12 months of cancellation. All other Balance Payments non-refundable. Please note that Future Travel Credits are non-refundable and cannot be exchanged for cash.

 

If we change or cancel

If due to circumstances beyond our control it becomes necessary to substitute an alternative yacht or supplier or make any other alterations to your booking we shall inform you of the changes as soon as possible. Depending on the circumstances, you may have to pay an additional cost due to such changes. If the changes are, in our view, so substantial as to significantly alter your booking, and you are unwilling to accept the said changes then you may cancel your booking, and we may offer a full refund of ALL money you have paid to us.

We may -in exceptional circumstances- be required to cancel your booking in which case a full refund of all monies paid may be offered to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.

Very rarely, we may be forced by “Force Majeure” to change or terminate all or some of your arrangements. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result except where we manage to recover the same from our suppliers. You must direct all claims to your travel insurance.

 

Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Due to the types of arrangements being provided, your booking may be affected by weather conditions and other such factors outside our and our suppliers’ control. Accordingly, we cannot be held liable and will not pay any refunds or compensation where your stay is affected by such factors, including where this results in a reduction in the number of nights of your stay, or where this your enjoyment of the arrangements.

 

Special Requests

Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

 

 

Disabilities and Medical Problems

We are not a specialist disabled travel company, but we will do our utmost to cater to any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.